Map Scale Definition – For a grid you can define the scale in terms of kilometers per grid cell. The gridding module grids also has parameters which specify grid cells per map unit or, alternatively, map units per grid cell . “Touch points” refers to how customers engage with your systems, processes and people. Where do they “touch” the business? Customer journey mapping, and deeply understanding all the touch points, is .

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Map Scale | Definition, Purpose & Examples Lesson | Study.com

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Map Scale | Definition, Purpose & Examples Lesson | Study.com

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Map Scale Definition What is a Map Scale Map Scale Definition: While economies of scope are characterized by efficiencies formed by variety, economies of scale are instead characterized by volume. The latter refers to a reduction in marginal cost by producing . A thorough customer journey map takes into account the full view of systems, processes and people, says Martie De Beer, CCaaS executive at Telviva. .